Account Management
The art of guiding you through your journey
“DigiProces pursues long-term relationships with customers. We want to partner with them to make their project succeed. Account managers are the dressing in the salad, everything is smoother thanks to them.”
Jordi Batet – CEO
To make sure we take good care of your outsourcing requirements the very first thing that DigiProces Sales Manager will do after analyzing your company is assigning a dedicated account manager to you. The choice will be based on his/her experience and skill set to make sure every aspect of your particular project is driven properly within our organization.
From day one the account manager will be the one who will take care of you, making sure that your objectives are met all along your outsourcing process with us, from beginning to end. They are meant to be your reliable single point of contact in a regular basis.
Account managers are trained to add expertise to your products and your organization and also know-how to tackle things inside DigiProces, meaning that they will make your life easier with the goal for you to receive a premium customer service. With time, thanks to the relationship established, you will realize that your account manager will be able to provide additional added value on aspects that you may not have previously considered.
Among the tasks of the account managers:
Company insights
Market and process information – consultancy
The account manager will explain how DigiProces is organized internally and how its procedures work while accompanying you in these first steps. In this way, the customer’s experience will be totally comfortable from the beginning of the relationship.
The account manager will report on the general situation of the components and materials market so that the clients are aware of all aspects and timings to take into account when planning their project.
Project quotation process
Contracts and agreements
So that we are able to manufacture your products you should share the product documentation package with your account manager. This way he will proceed to the quotation process and prepare a business proposal. Your account manager will need to understand the quantity of products you plan to sell during the year so that the quotation process can provide a suitable price. At this point, transparency is key: we just need the real estimations to grow the business together with you.
For product design projects, a specification document will be needed as a starting point, so that our Product Development Team can create a budget. In the case there was no product spec, your account manager will explain you the procedure available to have our engineering team creating the project baseline for you.
Depending on the type of business (scope, volumes…), it will be necessary to set up a contract between the parts so that everyone is clear on how to manage any rare situation that may occur.
Daily project follow-up
Monitoring of daily operations through dedicated KPIs to ensure the smooth running of the project and anticipate any potential issue to find solutions before they happen.
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